With the cache and data cleared, launch the app and try accessing the service again. SEE ALSO: DirecTV troubleshooting guide - signal, remote, sound On the app information window, tap on both the “Clear Cache” and “Clear Data” buttons to delete stored cache and stored data.Tap on all apps to view a list of all installed applications.Fortunately, clearing the cache and stored data can fix the issues. Is your DirecTV app not working or crashing on Android or other devices? Or is it freezing when you are using it, or displaying other issues?Ī good reason for this could be corrupted cached data or the resource file. If you are using a wireless connection, you can switch to ethernet or change your router. If it is not, switch to a more stable network and try again. Is your DirecTV app stuck on authorizing or not loading? One of the top reasons for this could be an unstable internet connection.Ĭheck to ensure that your wireless, ethernet, or mobile broadband connection is active and strong. Below is a look at some of the top ones: Ensure that your internet connection is stable Luckily, there are a number of solutions to fix these issues. SEE ALSO: How to program your DirecTV remote to a TV
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